Empowerment is critical to quality management

Organizations that include employee empowerment in their total quality management initiatives are twice as likely to see significant improvements in products or services.

Top quality companies enhance decision-making at all levels, redesign jobs or work groups to address customer needs, give employees the authority to act when necessary to meet customer expectations, and provide strategic information to employees at all levels.

It is not surprising that organizations that report improvements in products or services also report better results in finance and operations. Companies that empower their employees report improved profitability, lower internal costs, fewer errors, and increased employee morale. Empowered organizations also report that there is a positive impact on suppliers to pursue greater internal empowerment and quality improvement, and to be more responsive to customer needs.

This positive impact on the entire supply chain results in increased efficiencies and vastly improved quality of products and services all around.